This guide is published by FlexieStays, which rents serviced apartments across Bournemouth. If you are booking one — or you have booked and something has come up — this page points you to the right place. The full detail lives in the FlexieStays help centre; this is the short version, with the links that matter.
Booking an apartment
Booking happens on flexiestays.com: search your dates and guest count, choose an apartment, and pay online. Check-in is by self access with support behind it, which makes a late or early arrival straightforward.
If you would rather understand the process before you start, the help centre has a set of getting-started guides — getting started with bookings, using search to find a stay, and managing your account.
For which apartment to choose, the guide’s own accommodation section and the neighbourhood guide compare the properties and the areas they sit in.
Payments, including paying in instalments
Payments and cancellations are explained in one place — the help centre’s payments and cancellations guide — and it is the authoritative source, not this page.
Two things worth knowing up front: FlexieStays accepts a range of payment methods, and there is a pay 25% now, the rest later option that spreads the cost. The terms for both are on those pages.
Changing or cancelling a stay
Plans change. The help centre has a step-by-step article for cancelling a booking and another for changing or extending your dates. If a host has had to cancel on you, this article explains what happens next.
Trust and safety
FlexieStays publishes its community policies, safety tips and guidelines and an anti-discrimination policy in the help centre. They are worth a read before a first stay.
Getting hold of someone
Support runs 8am to 5pm, every day, and usually replies the same day.
- Phone: +44 7840 500157
- WhatsApp: +44 7886 309340
- Email: enquiries@flexiestays.com
- Full help centre: help.flexiestays.com
For anything about the guide itself rather than a booking — a correction, an image, a listing — see the contact page.